Terms and Conditions

Last updated: 26 October 2026

1. About us

This website and the online shop at store.kianostyle.co.uk are operated by Style Kiano, trading as KianoStyle, a sole trader based at Weston-super-Mare, North Somerset, United Kingdom. Email creatrix.ai.support@gmail.com, phone / WhatsApp 07747 262414. We are not registered for VAT, so no VAT is added to our prices.

2. These terms

These terms apply to every order you place with us. Please read them before ordering. If you are a consumer, you have legal rights that these terms do not affect.

3. Placing an order

When you place an order you will receive an email acknowledging it. A contract is formed when we confirm acceptance, which normally happens when we send the order confirmation or, for quotes, when you pay the quoted price or deposit. We may decline an order, for example if an item is unavailable, the price was clearly wrong, or the artwork is unsuitable or unlawful; if so we will refund any payment in full.

4. Prices and payment

Prices are shown in pounds sterling and are the final price for the item. Delivery charges are shown at checkout. We accept card, Apple Pay, Google Pay and Klarna (processed by Stripe), and PayPal or bank transfer where offered at checkout. Quoted orders are paid in full through the payment link we send you before production starts, unless your quote says otherwise.

5. Personalised orders, artwork and proofs

• You confirm that you own, or have permission to use, any logo, photo, text or design you send us, and that it does not infringe anyone’s rights or break the law. You agree to compensate us for losses we suffer if this is not the case.
• We send a free digital proof for personalised items. Reasonable changes to the proof are free. If you ask for a completely new design after we have started, we will tell you about any extra cost before going ahead. Production starts only after you approve the proof, and you are responsible for checking spelling, sizes, colours and layout.
• Proofs are a visual guide. Colours on screen can differ from the finished item, and 3D printed items show fine layer lines close up.
• We may refuse artwork that is offensive, unlawful or infringes intellectual property.
• We may photograph finished items for our portfolio unless you ask us not to.

6. Production and delivery

Stock items are dispatched within 2 working days. Made-to-order items are made within the lead time shown on the product page (for custom signs usually 5–7 working days after proof approval). Delivery times are estimates. Details are in our Shipping Policy. Risk in the goods passes to you on delivery; ownership passes when we have received full payment.

7. Cancellations, returns and faulty goods

Your rights to cancel and return items are set out in our Returns and Refunds Policy: all items, including custom and personalised items (such as personalised mugs, engravings and signs) and ready-made slogan mugs, can be returned within 30 days of delivery. Your statutory rights are not affected.

8. Fitting and use

Signs are supplied with fixing pads and instructions; fitting is your responsibility and we do not install on site. Follow the installation guide, check the wall surface is suitable, and keep indoor (PLA) items away from heat sources and prolonged direct sunlight.

9. Our liability

We are responsible for loss or damage you suffer that is a foreseeable result of our breaking these terms or failing to use reasonable care and skill. We are not responsible for losses that are not foreseeable, or for business losses (such as loss of profit) where you buy as a consumer. Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for any other liability that cannot be limited by law. For business customers our total liability is limited to the price paid for the relevant order.

10. Events outside our control

We are not responsible for delays caused by events outside our reasonable control. If this happens we will tell you and you may cancel and receive a refund for anything not yet delivered.

11. Your information

We use your personal data as described in our Privacy and Cookies Policy.

12. General

If any part of these terms is found to be unenforceable, the rest remains in force. These terms are governed by the law of England and Wales. If you are a consumer living in Scotland or Northern Ireland, you may also bring proceedings in your local courts.

13. Complaints

Please contact us first at creatrix.ai.support@gmail.com and we will try to resolve any problem quickly.