Returns and Refunds Policy

Last updated: 26 October 2026

This policy explains your rights when you buy from Style Kiano, trading as KianoStyle (“we”, “us”), Weston-super-Mare, North Somerset, United Kingdom. It does not affect your statutory rights under the Consumer Rights Act 2015 or the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

1. Changing your mind (30-day returns on all items)

You can change your mind about any item you buy from us – stock or personalised, including ready-made slogan mugs and personalised mugs – and return it within 30 days of the day you receive it. You do not need to give a reason. This is more generous than the 14-day cancellation period required by law, and it includes your legal cancellation right.

To return an item, tell us clearly by email to creatrix.ai.support@gmail.com or by message on 07747 262414 within 30 days of delivery, including your order number. You may use the model cancellation form below, but you do not have to.

Please send the item back within 14 days of telling us. Unless the item is faulty or not as described, you pay the cost of returning it. Please return items unused and, where possible, in their original packaging. We may reduce your refund if the value of the goods has been reduced by handling beyond what is needed to check them.

We will refund the price you paid and the standard delivery cost within 14 days of receiving the goods back (or proof that you have sent them). If you chose a more expensive delivery option, we only refund the cost of standard delivery.

2. Personalised and made-to-order items

Personalised and custom-made items can also be returned within 30 days of delivery if you change your mind, on the same terms as section 1. This includes custom 3D printed signs and logos, engraved items, personalised mugs (printed with your own photo, name, logo or text), portrait figures, other items printed with your photo, logo or text, and anything made from artwork you supplied. This goes beyond the law, which does not give a cancellation right for goods made to your specifications or clearly personalised.

Ready-made slogan and design mugs from our shop are covered in the same way – see section 1.

Before we make a personalised item we send you a free digital proof. Production only starts once you approve it, so please check spelling, sizes and colours carefully. Once production has started we cannot cancel a personalised order, but you can still return it within 30 days of delivery as set out above.

If a personalised item is faulty, damaged, or not made as shown on the proof you approved, see section 3.

3. Faulty, damaged or incorrect items

Under the Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose and as described. If something is wrong:

• within 30 days of delivery you can reject the item and get a full refund;
• after 30 days (or if you prefer) we will repair or replace it; if that is not possible or does not fix the problem, you can have a refund or a price reduction;
• for faults found within six months of delivery we assume the fault was there at delivery unless we can show otherwise.

To help us sort things out quickly, please contact us as soon as possible – ideally within 48 hours of delivery for transit damage – with your order number and photos of the item and packaging. This request does not limit your legal rights.

We will pay reasonable return postage for faulty, damaged or incorrect items, or we may ask you to keep the item if a return is not practical.

4. What is not a fault

Our signs and models are 3D printed. Fine print layer lines visible close up, slight colour variation between filament batches, and small differences between on-screen colours and the finished item are normal characteristics of the process and are not faults. Silk filaments give a satin sheen, not a mirror finish. Damage caused by incorrect fitting, heat sources, solvents or prolonged direct sunlight on indoor (PLA) items is not covered.

5. How refunds are paid

We refund within 14 days of receiving your return (or proof that you have sent it back). Refunds are made to the original payment method (card, Apple Pay, Google Pay, Klarna or PayPal; bank transfer orders are refunded by bank transfer). Card refunds can take a few working days to appear on your statement.

6. Business customers

If you buy as a business, the consumer cancellation rights above do not apply. We will still repair, replace or refund items that are faulty or not as ordered.

7. Contact

Style Kiano, trading as KianoStyle, Weston-super-Mare, North Somerset, United Kingdom. Email: creatrix.ai.support@gmail.com. Phone / WhatsApp: 07747 262414.

Model cancellation form

To Style Kiano, trading as KianoStyle, Weston-super-Mare, North Somerset, United Kingdom, creatrix.ai.support@gmail.com:

I/We hereby give notice that I/We cancel my/our contract of sale of the following goods: [item]. Ordered on [date] / received on [date]. Name of consumer(s): [name]. Address of consumer(s): [address]. Signature (only if this form is sent on paper). Date: [date].